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Our goal at United Bank of El Paso del Norte is to provide a level of customer service that exceeds the expectations of our customers. If you are dissatisfied with the service that you receive, please contact us by phone at (915) 231-2500, by e-mail at www.unitedelpaso.com or visit us at any of our locations between 9 a.m. and 5 p.m. or other times by appointment.
West: 125 Mesa Hills Drive
Or
East: 9801 Gateway West
1726 North Zaragoza
If you feel that we have not resolved your complaint to your satisfaction, please read the following notice for further options:
Consumer Complaint Notice
United Bank of El Paso del Norte is chartered under the laws of the State of Texas and by state law is subject to regulatory oversight by the Texas Department of Banking.
United Bank also engages in the business of selling travelers checks as an agent for American Express, a company licensed under the laws of the State of Texas and subject to regulatory oversight by the Texas Department of Banking. After first contacting American Express, if you still have an unresolved complaint regarding the company’s money transmission or currency exchange activity, consumers may file complaints with the Texas Department of Banking by contacting the Department through one of the means indicated below.
In Person or by U.S. Mail:
2601 North Lamar Boulevard, Suite 300
Austin, Texas 78705-4294
Telephone No.: 877/276-5554
Fax No.: 512/475-1313
E-mail: consumer.complaints@banking.state.tx.us
Web site: www.banking.state.tx.us
