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Our goal at United Bank of El Paso del Norte is to provide a level of customer service that exceeds the expectations of our customers. If you are dissatisfied with the service that you receive, please contact us by phone at (915) 231-2500, by e-mail at www.unitedelpaso.com or visit us at any of our locations between 9 a.m. and 5 p.m. or other times by appointment.
West: 125 Mesa Hills Drive Or East: 9801 Gateway West
If you feel that we have not resolved your complaint to your satisfaction, please read the following notice for further options:
Consumer Complaint Notice
United Bank of El Paso del Norte is chartered under the laws of the State of
Texas and by state law is subject to regulatory oversight by the Texas
Department of Banking. United Bank of El Paso del Norte also engages in the
business of selling traveler’s checks as an agent for American Express,
which company is licensed under the laws of the State of Texas and is
subject to regulatory oversight by the Texas Department of Banking. Any
consumer wishing to file a complaint against United Bank of El Paso del
Norte should contact the Texas Department of Banking through one of the
means indicated below:
In Person or by U.S. Mail: 2601 North Lamar Boulevard, Suite 300 Austin, Texas 78705-4294
Telephone No.: 877/276-5554
Fax No.: 512/475-1313
E-mail: consumer.complaints@banking.state.tx.us
Web site: www.banking.state.tx.us
