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Your Privacy is Important to Us

You provide important information about yourself to a variety of businesses and organizations.  The same is true when you do business with our financial institution.  Youre asked to provide us with certain personal information that helps us give you better service and complete your transactions more effectively.

We work diligently to safeguard the information you give to us.  In fact, we developed the following policies to ensure your confidentiality and maintain your confidence in our institution.  These policies detail the strict standards we have in place.  For this reason, we ask you to please read the following information carefully.

NOTICE OF YOUR FINANCIAL PRIVACY RIGHTS

We, our and us, when used in this notice, mean United Bank of El Paso del Norte.

This is our privacy notice for our customers.  When we use the words you and your we mean the following types of customers:

All of our customers who have a continuing relationship with us, such as :

  • Deposit account

  • Loan account

  • Retail Installment contract we hold and service

  • Self-directed Individual Retirement Account where we act as custodian or trustee

  • Financial, investment, or economic advisory services  (for a fee)

  • Home mortgage brokerage

We will tell you the sources for nonpublic personal information we collect on our customers.  We will tell you what measures we take to secure that information.

We first define some terms.

Nonpublic personal information means information about you that we collect in connection with providing a financial product or service to you.  Nonpublic personal information does not include information that is available from public sources, such as telephone directories or government records.

An affiliate is a company we own or control, a company that owns or controls us, or a company that is owned or controlled by the same company that owns or controls us.  Ownership does not mean complete ownership, but means owning enough to have control.

A nonaffiliated third party is a company that is not an affiliate of ours.

THE INFORMATION THAT WE COLLECT

We collect nonpublic personal information about you from the following sources:

  • Information we receive from you on applications or other forms

  • Information about your transactions with us

  • Information about your transactions with nonaffiliated third parties

  • Information from a consumer reporting agency

INFORMATION WE DISCLOSE ABOUT YOU

We do NOT disclose any nonpublic personal information about you to anyone, except as permitted by law.

THE CONFIDENTIALITY, SECURITY, AND INTEGRITY OF YOUR NONPUBLIC PERSONAL INFORMATION

We restrict access to nonpublic personal information about you to those employees who need to know that information to provide products or services to you.  We maintain physical, electronic, and procedural safeguards that comply with federal standards to guard your nonpublic personal information.

NONPUBLIC PERSONAL INFORMATION AND FORMER CUSTOMERS

We do not disclose nonpublic personal information about former customers, except as permitted by law.

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Privacy Statement
 
WEST EL PASO EAST EL PASO
200 Sample Dr
(West side)
 
900 Example West Blvd
(East side)
 
1726 N. Zaragoza
 

Phone: (915) 555-0182
Fax: (915) 555-0183
West Lobby hours: 9 a.m. 5 p.m. Monday Friday
East Lobby hours: 9 a.m. 5 p.m. Monday Friday
(or other times by appointment)
Motorbank hours: 8 a.m. 6 p.m. Monday Friday

To report a lost or stolen debit card after normal business hours, please call 1-800-555-0186.

For questions regarding your existing BillPay account, please call 1-800-555-0187.

 

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Federal Reserve System
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