Consumer Complaint Notice

Our goal is to provide a level of customer service that exceeds the expectation of our customers. If you are dissatisfied with the service that you receive, please contact us by phone at (915) 231-2500 or visit us at any of our locations. 

  • West - 125 Mesa Hills Drive
  • Downtown - 401 E. Main
  • East  - 9801 Gateway West Blvd 
  • Far East - 1726 North Zaragoza

If you feel that we have not resolved your complaint to your satisfaction, please read the following notice for further options.

Consumer Complaint Notice

We are chartered under the laws of the State of Texas and by state law is subject to regulatory oversight by the Texas Department of Banking.

Any consumer wishing to file a complaint against us should contact the Texas Department of Banking through one of the means indicated below.

In Person or by U.S. Mail:

2601 North Lamar Boulevard, Suite 300
Austin, Texas 78705-4294
Telephone No.: (877) 276-5554 (Toll Free)
Fax No.: (512) 475-1313
Web site: