Privacy Statement

To protect your personal information from unauthorized access and use, we use security measures that comply with federal law. These measures include computer safeguards and secured files and buildings.

Consumer Complaint Notice

Our goal at United Bank of El Paso del Norte is to provide a level of customer service that exceeds the expectation of our customers. If you are dissatisfied with the service that you receive, please contact us by phone at (915) 231-2500, by e-mail at www.unitedelpaso.com or visit us at any of our locations between 9 a.m. and 5 p.m. or other times by appointment.

  • Downtown El Paso 401 E. Main
  • West El Paso 125 Mesa Hills Drive
  • East El Paso 9801 Gateway West Blvd or 1726 North Zaragoza

If you feel that we have not resolved your complaint to your satisfaction, please read the following notice for further options.

Consumer Complaint Notice

United Bank of El Paso del Norte is chartered under the laws of the State of Texas and by state law is subject to regulatory oversight by the Texas Department of Banking.

Any consumer wishing to file a complaint against United Bank of El Paso del Norte should contact the Texas Department of Banking through one of the means indicated below.

In Person or by U.S. Mail:

2601 North Lamar Boulevard, Suite 300
Austin, Texas 78705-4294
Telephone No.: (877) 276-5554 (Toll Free)
Fax No.: (512) 475-1313
E-mail: consumer.complaints@dob.texas.gov
Web site: www.dob.texas.gov